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DISPUTE RESOLUTION
Energy contracts and the market arrangements that sit around business energy supply are complex, complicated, and unfortunately prone to error. We can help resolve long-running disputes regarding the application of contract terms and charges, estimation of consumption, and changes of tenancy or ownership.
EXAMPLES OF OUR WORK
Retail client v third party intermediary (TPI)
A third party intermediary (TPI) serving a major retail client downed tools and ceased work despite being in contract. The client was unable to compel the TPI to resume work and serve them as required. The TPI insisted that remaining fees on the contract were payable and that the client had breached the contract. We stepped in to negotiate a mutual exit from the agreement, setting aside charges, and terminating the agreement at no cost to the client. Alongside the termination we helped the client select a new TPI to serve them going forwards.
Basket of clients v discredited supplier
A basket of clients had been placed with a supplier failing to perform the most basic of tasks, with a history of auto-renewing micro business clients erroneously, and price gouging with excessive ely high unit rates. The supplier refused to apply a blanket acceptance of termination of all accounts and so, meticulously, we went through every MPAN on every contract, correctly submitting terminations individually electronically and by post, capturing every acknowledgement, and simultaneously negotiating new supply agreements with new suppliers until every contract was placed elsewhere.
Incorrect application of charges
An industrial developer acquired a brownfield site with existing utility connections. The site had related MPANs where only one set of standing charges should be applied yet the supplier charged every MPAN. Upon seeing the supplier invoicing we intervened to make sure the supplier was applying charges to just one of the MPANs and credited the client, saving the client >£2.0m in erroneous charges. We continue to monitor the invoicing to ensure the charges are correct going forwards.
Property client v fraudulent supplier
A property client inherited supply contracts from a construction company placed with a supplier using a white label service. The supplier had abysmal customer service, invoicing was amateurish, contract terms were onerous, and the owner aggressive. In spite of trying to register elsewhere the supplier instructed their white label partner to object every time. We approached the underlying licensed supplier to advise them of their customer's behaviour and negotiated an exit with them directly.